Visiting the Shop
Where are you located?
- We’re inside Downtown Shops @ 53 Main Street, Toms River, NJ 08753. [Directions]
What are your hours?
- Sunday: Closed, Mon-Fri 12pm-6pm and Sat 11am-6pm
- Fridays stay open to ~8:30pm during Downtown Night Out (summer season, weather permitting).
Is there parking nearby?
- Yes—street parking on Main Street plus nearby municipal lots. Look for short walks to the Downtown Shops entrance. Here’s parking information for the downtown Toms River area.
Do you have a phone number?
Absolutely: 732-779-3428.
Ordering & Lead Times
How do I place an order?
- Stop in, call 732-779-3428, or submit a quick Order Interest form (name, date needed, quantity, budget, notes, file upload).
Do you offer online checkout?
- For now we use quick forms and phone/email to confirm details—easier for custom and seasonal items.
How far in advance should I order?
- For most custom projects, plan on 5–10 business days. Large or highly branded orders may need more time. Need it sooner? Ask—we’ll try to help.
Do you accept rush orders?
- Often, yes. Availability depends on the calendar and the complexity—call us and we’ll check.
Can I reserve holiday items?
- Yes, holiday pages will show pre-order windows and cutoff dates (December weekends fill fast).
Pickup or delivery?
- Pickup at 53 Main Street is standard. Limited local delivery may be possible for larger/bulk or corporate orders – please inquire.
Custom, Events & Corporate
What custom items can you make?
- Logo chocolates, event favors, themed assortments, party trays, gift boxes, and seasonal items (e.g., strawberries in season). Request custom orders here >
What file types do you accept for logos?
- Upload PNG/JPG; vector (SVG/AI/PDF) is best for crisp branding. We’ll match ribbon/label colors as closely as possible.
Is there a minimum order for custom/branding?
Minimums vary by item. Tell us your quantity and budget and we’ll propose options.
Do you do wedding, shower, or milestone favors?
- Yes—popular choices include logo coins/bars, mini boxes, and coordinated ribbons/tags.
Do you offer corporate gifts?
- Yes—client and employee gifts, branded chocolates, kitting, and bulk pickup. Ask for our Corporate Gift Quote.
Do you wholesale or support fundraisers?
- We consider select wholesale and community programs. Share details and we’ll follow up.
Products, Ingredients & Allergens
What kind of chocolate do you use?
- Premium European-style chocolate—smooth and creamy—in milk, dark, and white varieties.
Do you have nut-free, gluten-free, or dairy-free options?
- We make items that do not include nuts/gluten/dairy; however, our kitchen handles nuts, dairy, and gluten. Cross-contact is possible. If you have severe allergies, please call us before ordering.
Are your products kosher/halal/vegan?
- We are not currently certified. Some items may align with certain preferences; ask us and we’ll advise.
Do you make chocolate-covered strawberries and caramel apples?
- Yes—these are fresh, short-shelf-life items and typically by pre-order. Availability varies by season and weather.
Which items are customer favorites?
- Our original Crancherry Clusters, expanded cluster flavors (Blueberry, Sea Salt Pistachio, Cinnamon Apple Pie), and our nostalgic Crisp Treat line: Chocolate Éclair, Strawberry Shortcake, Toasted Almond, and Orange Creamsicle.
Care & Storage
How should I store my chocolates?
- Keep in a cool, dry place away from sunlight and strong odors (ideally 60–70°F). Avoid the fridge unless necessary; condensation can cause sugar bloom.
How long will they stay fresh?
- Most boxed chocolates are best within 2–3 weeks. Fresh items (e.g., strawberries) should be enjoyed the day of pickup.
Can I refrigerate or freeze?
- If needed, refrigerate in an airtight container; bring to room temp before opening to reduce condensation. Freezing can affect texture—ask us for item-specific tips.
Payment, Pricing & Policies
What forms of payment do you accept?
- Cash and major credit/debit cards. (If you need an invoice for a corporate order, let us know.)
Do you have a price list?
- Yes—see our Menu & Price Guide for “starting at” pricing. Custom/bulk work is quoted based on size, flavors, packaging, and timeline.
What is your return/refund policy?
- Food items are final sale. If there’s an issue with your order, contact us right away and we’ll make it right.
Do you sell gift cards?
- Yes—ask in shop or by phone.
Accessibility & Community
Is the shop accessible?
- Downtown Shops @ 53 Main offers accessible entrances; call ahead if you’d like assistance with curbside handoff.
Do you support local events or donations?
- We love our community. Contact us with event details and dates.